Exchange & Replacement Policy

At Elevate Outfit, we want you to have the right product and the right fit. Please read our Exchange & Replacement Policy carefully.

1. Exchange & Replacement Window

• Exchange or replacement requests must be raised within 3 days of delivery.
• Requests raised after 3 days may not be accepted.

2. Size Issue

• If you receive the product and have a size-related issue, you can request an exchange and replacement within 3 days of delivery.
• Exchange is subject to the availability of the requested size.

3. Damaged, Defective or Incorrect Product

• If you receive a damaged, defective or incorrect product, you can request a replacement within 3 days of delivery.
• The request will be reviewed and approved by Elevate Outfit after verification.

4. Unboxing Video Required

• For any damaged, defective or incorrect product, a clear unboxing video is required for the replacement request.
• The video must clearly show the package, product and the issue/damage.
• Our team will review the video before approving the replacement.
• Without sufficient video evidence, the replacement request may not be approved.

5. Product Condition

The product must be:

• Unused and unwashed
• Free from stains, marks or signs of use
• With original tags attached
• In its original packaging

Products showing signs of use, washing, alteration or customer-caused damage may not be eligible for exchange or replacement.

Important Note

We strongly recommend recording a clear unboxing video while opening your package. This video may be required as proof for processing an exchange or replacement request.